Here you will find tips on how to use Chromecast with the CBC Gem App as well as some basic troubleshooting techniques.
Casting from the CBC Gem App on a mobile device or tablet
Resetting your Chromecast to Factory Default
Supported Devices
Please note - We only support the round Chromecast, Chromecast Ultra, and Google TV plug-in devices.
If you have the older Chromecast stick or Chromecast (Google Cast) built into your Smart TV or Android TV, you may experience issues casting our content.
If you own a Google TV device, we strongly recommend installing the CBC Gem App on the device rather than casting as the app will provide you with a better experience.
Additionally, we currently do not support casting from the CBC Gem Website and if you choose to cast directly from a Chrome browser, you may experience issues casting our content.
Not supported
Supported
Casting from the CBC Gem App on a mobile device or tablet
1. Launch the CBC Gem App on your phone or tablet.
2. Tap the Chromecast icon located on the top right corner of the screen and select your Chromecast device.
3. Once the app has successfully connected with your Chromecast, your television will display the words 'Ready to Cast'.
4. Press play on any of our content, and the video will start casting to your television screen.
5. You can access the navigation controls directly from the CBC Gem App by selecting the upward-facing arrow in the bottom left of your screen.
6. From here, you can access the following options: play, pause, skip forward/back, scroll forward/back, closed captioning, and described video (if available).
7. To disconnect from Chromecast, simply tap on the casting icon found at the bottom of the screen.
8. Then, select "Disconnect".
Troubleshooting
Android - If you are using the round Chromecast or Chromecast Ultra, you can try deleting the CBC Gem App data on your Android device via settings > apps > CBC Gem > storage.
Once you have done that, try deleting the app, restarting your phone/tablet, and then reinstalling the app.
iPhone/iPad - If you are using an Apple iPhone or iPad, delete the app, restart your device, and then reinstall the app.
As well, unplug the power cord from your Chromecast for a minute. This is an important step as powering off your Chromecast for a few minutes can clear up a lot of minor issues.
Resetting your Chromecast to Factory Default
If you're still having problems after trying these steps mentioned above you can try restoring your Chromecast to Factory Default.
It's not a difficult process and may help clear out any issues affecting the device which relate to the CBC Gem App.
However, please note that this will require that you set your Chromecast up again once it has reset. Resetting your Chromecast should take around 5 minutes.
Please note that these instructions are provided by Google and CBC does not take any responsibility for any issues which may occur as a result of you performing this reset.
For any additional Chromecast support please contact Google from the Contact Us form on this page.
Before you begin, please ensure that you have the newest version of the Google Home app installed on your mobile device.
From the Google Home app
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Open the Google Home app
.
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Select your device from the home screen
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At the top-right corner of the screen, tap the settings (gear) icon
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Scroll to the bottom of the page
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Select Remove device > Factory Reset
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On the bottom of the screen, tap Factory Reset
From the Chromecast device
While the Chromecast is plugged into the TV, hold down the button on the side of the Chromecast. The LED will begin blinking orange. When the LED light turns white, release the button and the Chromecast will begin the reboot sequence.
Once you have reset your device, setup instructions will appear on your TV screen. There will also be an option in the Google Home app to set up your new device.
Once your Chromecast has been reset, please try casting Gem again. If you're still experiencing issues after trying the suggestions above, please contact Gem support here.